10/29/2023 0 Comments Opera hotel system help phone![]() Follow prompts to define the problem type, etc., and Assign severity (reference SR Severity definitions) be certain to provide a detailed description about the problem and business impact, and then Submit. Cambridge PMS is a hotel management system built to help hotels spend more time with guests, not computers. Select Service Request tab and Click Create SRģ. If the answering Support agent is unable to resolve your issue during the call, the SR will be transferred to another agent for follow-up.Ģ. Obtain the SR Number required for follow –up requestsħ. Discuss business impact of the issue and severity being assigned to the SR with a short description of the issueĦ. Provide your Customer information (Support Identifier (SI) or Main Line Phone Number), contact information, including hours you can be reached and details regarding the issue/question to the Support agentĥ. Follow call routing prompts accordinglyĤ. Select appropriate option, #1- PMS or #2 – POSģ. ![]() Call IHG Dedicated Oracle Hospitality Support (North America) at 1-80Ģ. New users can register for a MOS account here.įor more info on MOS registration, read the FAQ here.ġ.
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